✨ Scality: Software-Defined Storage Innovators ✨
Scality builds the world’s most trusted software-defined storage systems, powering banks, service providers, media companies, and large enterprises globally. Our solutions deliver data to hundreds of millions of users every month with 100% availability.
We're looking for individuals who thrive in a rich, fast-paced, challenging, and gratifying environment. If you're an experienced Linux sysadmin and Software/Storage as a Service support engineer eager to expand your expertise in market-driving technologies, and you have a good understanding of cloud environments and the data path from disk to user, you might be one of us! You're a Linux geek with a curiosity for the bigger picture, wanting to expand your knowledge beyond the server.
📍 Location: Ashburn, VA Office with Hybrid Policy available after on-boarding and training.
Join the Scality Customer Success team in the heart of NoVA’s Dulles Technology Corridor and Data Center Alley, and get involved with some of the most advanced technologies coming to market today.
🌟 Duties and Responsibilities 🌟
As a Scality Support Engineer, you will provide integration support for our on-premise file and object storage platform.
You will:
- Learn and keep up with market trends and new technologies.
- Provide advanced support for Scality customers and partners.
- Identify and reproduce functional and performance issues in our labs.
- Interact with engineering and product management teams to correct product defects and contribute to product improvement.
- Be on call to provide support outside of business hours for business-impacting incidents (remunerated, typically one week every 4 weeks).
🛠️ Required Technical Skills 🛠️
- In-depth Linux System Administration experience (4+ years).
- In-depth understanding of Linux Operating System architecture.
- Significant understanding of x86 hardware, including RAID architecture and file systems.
- Strong scripting skills are a plus: Shell, Python.
- Configuration Management tools (SaltStack and Ansible preferred).
💡 Desired Technical Skills 💡
- Experience with storage systems (NAS, SAN, object storage, distributed file and object storage).
- Experience with large distributed high availability environments.
- Knowledge of S3 and REST APIs.
- Knowledge of containerization.
🤝 Required Soft Skills 🤝
- Great team spirit.
- Communicate clearly, positively, and efficiently with customers, partners, and co-workers.
- Submit substantiated product defect reports and change requests to our engineering team.
- Communicate high-level overviews of technical issues to a non-technical audience.
- Manage multiple tasks and projects simultaneously in a fast-paced environment.
- Follow, improve, and create high-quality procedures and documentation.
- A positive can-do attitude!
🎓 Qualifications 🎓
The ideal candidate must have the following degree:
- BS or MS degree in Computer Engineering, Computer Science, or equivalent.
🌍 About Us 🌍
Scality solves organizations’ biggest data storage challenges: scalability, security, performance, and cost. The world’s most discerning enterprises trust Scality to help execute AI data-driven ideas quicker, while increasing efficiency and avoiding lock-in.
We build future-proof storage software that every company can use to grow faster and keep data safe, without sacrificing flexibility or performance.
At Scality, you will join a global, multicultural team that has spent years perfecting the art of software-defined storage. We’ve already built a world-class Technical Services organization that handles the heavy lifting of support and service delivery; your role is to build the strategic layer that sits on top of that foundation. This is a unique opportunity to help transition an established technical leader into a proactive, success-driven partner for our clients.
We value autonomy, direct communication, and a "builder" mindset. If you are looking for a role where you can help define a success philosophy from the ground up, while supported by some of the best engineers in the industry, we would love to have you on board to help us shape the future of our customer relationships.